privacy policy
Effective Date: June 20, 2026
1. Introduction
D LAGREE STUDIO ("D LAGREE STUDIO," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, booking platform, and related services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, how long we retain it, and how you can request access to or deletion of your information.
2. Contact Information
D LAGREE STUDIO
118 Saundersville Rd Suite 130
Hendersonville, TN 37075
Phone: (615)561-7778
Email: info@dlagreestudio.com
3. Information We Collect
We may collect the following types of information:
Personal Information
* Name
* Email address
* Phone number
* Mailing address
* Emergency contact information
* Date of birth
* Membership information
* Class booking and attendance history
* Information submitted through forms, surveys, or customer support inquiries
Payment Information
When you purchase memberships, classes, retail products, or services, payment information is processed through our third-party payment providers. We do not store complete credit card information on our servers.
Device and Technical Information
We may automatically collect:
* IP address
* Browser type
* Device type
* Operating system
* Mobile device identifiers
* App usage information
* Website usage information
* Referral sources
* Date and time of access
4. How We Use Information
We use information we collect to:
* Provide memberships, classes, and services
* Process bookings and payments
* Manage customer accounts
* Communicate regarding schedules, reservations, updates, and promotions
* Respond to customer service requests
* Improve our website, mobile application, and services
* Analyze usage trends and business performance
* Protect against fraud, abuse, and unauthorized access
* Comply with legal obligations
5. Mobile Application Data
When you use our mobile application, we may collect information necessary to provide app functionality, including account information, booking activity, device information, and app analytics.
This information is used to provide services, improve performance, troubleshoot issues, communicate with users, and maintain security.
We may use push notifications to provide booking confirmations, class reminders, schedule updates, and other service-related communications. Users may disable push notifications through their device settings at any time.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance website functionality.
You may disable cookies through your browser settings. Some features of our website may not function properly if cookies are disabled.
7. Information Sharing
We do not sell personal information.
We may share information with trusted third parties that help us operate our business, including:
* Payment processors
* Booking and membership management providers
* Email and communication platforms
* Website hosting providers
* Analytics providers
* Professional advisors and service providers
We may also disclose information when required by law or when necessary to protect our rights, customers, staff, or property.
8. Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Third-Party Services and Links
Our website, app, or communications may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites and encourage users to review their privacy policies separately.
10. Marketing Communications
We may send emails, text messages, and other communications regarding:
* Account information
* Reservations and memberships
* Studio updates
* Promotions and special offers
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
Transactional communications related to your account, purchases, or bookings may still be sent.
11. Children's Privacy
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
12. Data Retention
D LAGREE STUDIO retains personal information only for as long as necessary to provide services, maintain business records, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements.
Membership, booking, payment, and account information may be retained while an account remains active and for up to seven (7) years after account closure to satisfy legal, tax, accounting, and recordkeeping obligations.
Technical, analytics, and usage information may be retained for shorter periods as necessary for operational, security, and business purposes.
When information is no longer needed, it will be securely deleted, anonymized, or destroyed.
13. Your Rights and Choices
You may request to:
* Access your personal information
* Correct inaccurate information
* Update account information
* Request deletion of personal information
* Opt out of marketing communications
Requests may be submitted using the contact information provided in this Privacy Policy.
14. Data Deletion Requests
Users may request deletion of their personal information at any time by contacting D LAGREE STUDIO at info@dlagreestudio.com.
Upon receipt of a verified request, we will delete or anonymize personal information that is not required to be retained for legal, regulatory, tax, accounting, security, fraud prevention, or legitimate business purposes.
Certain information may be retained where required by applicable law or necessary to complete outstanding transactions, resolve disputes, or enforce agreements.
We will respond to verified deletion requests within a reasonable timeframe and in accordance with applicable laws.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date. Continued use of our website, mobile application, or services after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
D LAGREE STUDIO
118 Saundersville Rd Suite 130
Hendersonville, TN 37075
Phone: (615)561-7778
Email: info@dlagreestudio.com
